1. Information We Collect
When you use NOVO Market or place an order, we may collect information that you provide directly, including:
- Full name.
- Phone number.
- Wilaya, commune, and delivery address.
- Product, quantity, and selected offer.
- Delivery method, such as home delivery or office pickup.
- Any note or message entered in the order form.
We may also collect technical information such as IP address, device type, browser type, visited pages, and information used to prevent duplicate or fraudulent orders and improve store performance.
2. How We Use Your Information
- To create, process, and confirm your order.
- To contact you regarding order confirmation or delivery.
- To arrange shipping and track order status.
- To provide customer support and handle returns or complaints.
- To improve the website and customer experience.
- To detect and prevent duplicate, abusive, or fraudulent orders.
- To measure and improve advertising campaign performance.
3. Order Information and Cash on Delivery
NOVO Market operates primarily using Cash on Delivery. Order information is used only as necessary to confirm, prepare, ship, and follow up on the order. Necessary information such as your name, phone number, and delivery address may be shared with a delivery company for the purpose of fulfilling your order.
5. Meta Pixel and TikTok Pixel
We may use advertising and measurement tools such as Meta Pixel and TikTok Pixel to understand campaign performance and measure events such as page views, product views, checkout initiation, and successful order creation.
For our Cash on Delivery model, a Purchase or equivalent conversion event is sent only after the server accepts the order and creates a valid order record. Rejected or duplicate order attempts are not recorded as new purchases.
These tools are activated according to store settings and, where required, your cookie preferences.
7. Data Retention
We retain order information and related records for as long as reasonably necessary to operate the store, provide customer support, process returns, meet accounting or legal obligations, and prevent fraud. When information is no longer needed, it may be deleted or minimized where appropriate.
8. Data Security
We apply reasonable technical and organizational measures to protect information, including restricting access to the admin panel, using secure sessions, protecting passwords, and limiting access to sensitive data. However, no electronic system can be guaranteed to be completely secure.
9. Your Rights
You may contact us to ask about your personal information or request correction or deletion where legally and operationally possible. We may need to verify your identity before processing certain privacy-related requests.
10. Contact Us
If you have questions about this privacy policy or your personal information, you can contact us through the official Contact Us page or the contact details displayed on NOVO Market.
11. Changes to This Policy
We may update this Privacy & Cookies Policy when our store operations change or when we add new services or technologies. The latest version will always be published on this page.